Refund policy

30-day money-back guarantee

We want you to feel confident trying PCN Mate. If you are not satisfied with a paid purchase, you may request a full refund within 30 days of the order date.

This policy applies to purchases from QWIP LTD for PCN Mate services. It does not affect any additional rights you have under consumer law.

Earlier “We’ll handle it” purchases

This service is no longer sold. If you bought it before, the promise made at the time still applies: if the council or private parking operator rejected the appeal we submitted for you, we will refund the service fee. Please send us the rejection notice.

The current appeal pack pays for preparing your materials, not for an outcome, so it is not refunded because an appeal is unsuccessful. The 30-day money-back guarantee above and your statutory rights still apply.

This promise covers the PCN Mate service fee. It does not cover the parking charge, penalties, postage, tribunal costs or any other amount charged by a council, operator or third party.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net and use Paddle’s buyer support, or email us at hello@pcnmate.com.

Please include the email address used at checkout and your order or transaction reference. For an earlier handled appeal that was rejected, also include the rejection notice.

What happens next

Paddle handles returns as Merchant of Record. Once a refund is approved, it is returned to the original payment method. The time it takes to appear depends on your bank or payment provider.

We may refuse duplicate or fraudulent requests, but we will not use unreasonable conditions to prevent a genuine refund claim.

Questions

PCN Mate is operated by QWIP LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Contact hello@pcnmate.com if you need help with this policy.