Terms and conditions

1. Who we are

PCN Mate is a service operated by QWIP LTD, registered at 128 City Road, London, EC1V 2NX, United Kingdom. In these terms, “PCN Mate”, “we”, “us” and “our” mean QWIP LTD.

When you use PCN Mate, you are contracting with QWIP LTD. You can contact us at hello@pcnmate.com.

2. Accepting these terms

By accessing or continuing to use PCN Mate, you agree to these terms. If you use the service for an organisation, you confirm that you have authority to bind it. You must be at least 18 years old or have permission from a parent or guardian.

3. What PCN Mate provides

PCN Mate helps UK drivers understand parking tickets, identify possible appeal grounds, and prepare appeal letters. The automated ticket check, verdict, appeal letter, PDF and sending instructions are free.

The initial check (reading your notice, questions, a preliminary assessment and next-step explanation) is free. Our optional appeal pack costs £9.99 per eligible case, paid once. It includes an editable appeal letter with PDF, an evidence checklist, submission instructions and one follow-up response draft for the same case. Revisions to the initial letter are included. You submit any appeal yourself; we do not submit on your behalf and no human review is included. The fee pays for preparation of these materials, not for any outcome. The pack is only offered for notice types and stages we support (currently council and private parking notices in England and Wales at first notice, notice to owner or keeper, or rejection stage). Customers who bought our earlier “We’ll handle it” service keep the terms they purchased under.

PCN Mate is not a law firm and does not provide legal advice. Information and generated content are general assistance only. We do not promise that an appeal will succeed.

4. Your responsibilities

You must provide complete, accurate and up-to-date information, including clear ticket images and correct deadlines. You are responsible for checking generated summaries, dates, grounds and letters before relying on or sending them.

You confirm that you have the right to upload any ticket, image, message or other material you send us. You remain responsible for your inputs and how you use the outputs.

Parking deadlines continue to run while you use the service. You should not wait for PCN Mate if doing so could cause you to miss a payment or appeal deadline.

5. Automated and AI-generated content

Some checks and letters are produced with automated systems. Outputs can be incomplete, inaccurate or unsuitable for a particular case. They are not a substitute for advice from a qualified professional, particularly where court action, enforcement agents, significant costs or complex circumstances are involved.

You keep ownership of content you submit. You give us a limited licence to host, read, analyse and process that content only as needed to provide, secure and improve the service. Subject to third-party rights and applicable law, you may use the output created for your case.

6. Acceptable use

You must not use PCN Mate to:

• break the law, deceive others, commit fraud, send spam or impersonate another person;
• upload content you do not have permission to use or that infringes intellectual property or privacy rights;
• create illegal, hateful, abusive, exploitative or deceptive content, including harmful deepfakes;
• create malware, probe security, scrape the service, bypass limits, jailbreak safeguards or interfere with its operation;
• reverse engineer, resell, redistribute or commercially exploit the service without our written permission; or
• use the service for anything other than genuine UK parking ticket matters.

We may filter or refuse outputs, remove content, restrict access, or suspend or close an account where reasonably necessary for safety, security, suspected fraud, non-payment, a material breach, or repeated or serious violations.

7. Intellectual property and complaints

We own or license the PCN Mate service, software, documentation, branding and other materials we provide. We give you a limited, personal, non-exclusive, non-transferable and revocable right to use the service for its intended purpose.

If you believe content processed through PCN Mate infringes your rights, email hello@pcnmate.com with enough detail for us to investigate. We may remove disputed material and restrict repeat infringers.

8. Payments and Paddle

Prices are displayed before you purchase. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, applicable taxes, cancellation and refund mechanics are also governed by Paddle’s Buyer Terms. Our own refund commitments are explained in our Refund Policy.

9. Availability and changes

We aim to keep PCN Mate available, but we do not guarantee uninterrupted, secure or error-free operation. We may update, suspend or withdraw features where reasonably necessary. Events outside our reasonable control may delay or prevent performance.

10. Ending access

You may stop using PCN Mate at any time. We may suspend or terminate access for a material breach, non-payment, a security or fraud risk, or repeated or serious policy violations. Rights and obligations that should reasonably continue after termination will remain in effect.

11. Liability

Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

To the fullest extent allowed by law, we are not liable for indirect or consequential loss, lost profit, lost opportunity, loss of data or loss of goodwill. Our total liability relating to a paid service will not exceed the greater of £100 or the amount you paid us in the 12 months before the event giving rise to the claim.

You agree to reimburse us for reasonable losses arising from unlawful content you provide, your infringement of another person’s rights, or your deliberate breach of these terms.

12. General

You may not transfer your rights under these terms without our written consent. We may transfer our rights as part of a merger, reorganisation or sale of the business. If one provision is unenforceable, the remaining provisions continue.

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, although consumers may also have rights to bring a claim where they live.

13. Changes to these terms

We may update these terms as the service or law changes. We will post the revised version here and update the date above. Material changes will be communicated where reasonably possible.